🔄 Refunds & Returns Policy

At GB Naturals, your satisfaction is very important to us. Please read our refunds and returns policy carefully before making a purchase.

🛍️ Returns

• Due to the nature of our products (cosmetics and personal care items), we can only accept returns if:
  • The product arrived damaged or defective, OR
  • The wrong item was shipped.
• Items must be:
  • Returned within 7 days of delivery.
  • Unopened, unused, and in their original packaging.
• Customers are responsible for return shipping costs, unless the return is due to our error.

💰 Refunds

• Once we receive and inspect the returned item, we will notify you of the refund status.
• Approved refunds will be processed within 5–10 business days to your original payment method.
• Shipping fees are non-refundable.

🔄 Exchanges

• We only replace items if they are defective, damaged, or incorrect.
• If you need an exchange, please contact us immediately with your order number and proof of issue.

🚫 Non-Returnable Items

We cannot accept returns or refunds for:

• Opened or used cosmetics/personal care items.
• Items purchased during clearance or promotional sales.
• Gift cards or digital products.

📌 How to Request a Return or Refund

1. Contact us via Phone (Ghana): +233 20 171 4273 also reachable via WhatsApp
   Email: sales@yaskogh.com within 7 days of delivery.
2. Provide your order number and clear photos of the product (if damaged/defective).
3. Our team will guide you through the return or replacement process.

✅ This protects your business from abuse (customers trying to return used products), while still offering fair solutions if something goes wrong.